Thank you for shopping at BALMAX. Below you will find all information regarding the shipping and delivery of your ordered products.

Shipping Conditions

The buyer adds the product to the cart and makes the payment. After making the payment, the buyer must select an Inpost parcel locker to which the order will be delivered. If the buyer fails to do so and does not select an Inpost parcel locker for delivery, the order will be canceled.

Order Processing Time

Orders are processed within 1-2 business days from the moment payment is credited. For orders placed on Friday after 10:00 AM or on the weekend, processing begins on the nearest Monday.

Delivery Methods and Costs

InPost Parcel Locker – delivery to a selected parcel locker in Poland

Detailed delivery costs are visible in the cart before finalizing the order.

Tracking Your Shipment

After the package is dispatched, you will receive an email with the tracking number or an SMS. You can track the delivery status on the website of the selected carrier.

International Delivery

We ship within the European Union. Costs and delivery times outside of Poland may vary – details are available in the cart when placing an order.

Delivery Issues

In case of damage to the shipment or other delivery issues, please contact our customer service department immediately upon receiving the package. We recommend checking the condition of the shipment in the presence of the courier and preparing a damage report.

Contact

For questions regarding shipping and delivery, please contact us via the contact form or email address available on the store's website.